PRIVACY POLICY
INTRODUCTION
At FTC EVENTS (referred to as "we," "us," or "our"), we value your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and the steps we take to ensure its security. Our aim is to give you control over your information while ensuring you can trust us with its protection.
If you have any questions or need further clarification about this policy, please feel free to contact our Data Protection Officer using the contact details provided in the 'Contact' section below.
In the event of significant changes to our privacy practices, we will notify you and, where applicable, request your consent.
OUR PRIVACY COMMITMENT
Event Participation:
When you purchase tickets for our events or events we co-promote, your information is shared with us by the ticket vendors or the event venues. This may include your name, contact details, and ticket purchase information, such as the number of tickets and seat assignments.
Event Attendance:
We may collect information during your attendance at our events through (i) video surveillance (with signs posted where cameras are in use), (ii) registration for our free Wi-Fi service, or (iii) the use of cashless payment wristbands for event access and purchases.
Online Interaction:
We collect technical data such as your browser type, device information, IP address, location, and activity on our website or app.
Social Media:
If you engage with social media features on our platforms, the social media site may provide us with information about you.
Accessibility Requirements:
If you inform us of specific accessibility needs, we will collect the necessary information to ensure you have the best possible experience at our events.
HOW WE USE YOUR INFORMATION
We use your personal data for various purposes, including event access, marketing, and legal compliance. Below are the primary ways we process your information:
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Contract Performance:
We process your data to fulfill our obligations, such as:-
Processing and confirming your orders.
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Handling payments and providing customer support.
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Legitimate Business Interests:
We may use your data for the following purposes:-
Conducting market research to improve and personalise our services.
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Sending customer service communications, such as booking confirmations and event reminders.
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Detecting and preventing fraudulent activity and ensuring proper ticket usage.
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Personalising services, for example, by recommending relevant events based on your past purchases.
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Personalisation and Marketing:
With your consent, we may personalise your experience and marketing communications based on your preferences and behaviour:-
Delivering tailored offers and content via email, push notifications, SMS, and social media.
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Providing location-based services through our apps, such as notifications for nearby activities and events.
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Conducting crowd management analysis to optimise resources and enhance your event experience.
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Health Data for Accessibility:
If you provide us with information about accessibility needs (including health-related data), we will process it only with your explicit consent.
DATA SHARING
We may share your information with the following parties:
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Event Partners and Co-Promoters:
This includes artists, promoters, record labels, venues, and other entities involved in organising or providing services at the event. -
Third-Party Service Providers:
These are companies that assist with IT infrastructure, marketing, technical support, and other services. -
Government Agencies:
As required by law or for regulatory compliance purposes. -
Business Successors:
If our business is sold or transferred, your data may be part of the transaction and transferred accordingly.
YOUR RIGHTS AND CHOICES
You have several rights regarding the personal data we hold about you, including the following:
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Withdraw Consent:
If you have consented to the processing of your data (e.g., for marketing purposes), you can withdraw your consent at any time. -
Access Your Data:
You can request a copy of the personal information we hold about you. -
Correct or Update Your Information:
You can update your details through your account or by contacting us directly. -
Object to Processing:
You have the right to object to our processing of your data for specific purposes, including direct marketing. -
Request Erasure:
In certain cases, you can request the deletion of your personal data. -
Contest Automated Decisions:
Although we do not generally engage in automated decision-making, you have the right to contest such decisions if they occur.
To exercise any of the rights above, please contact us at Support@ftvevents.co.uk.
Please note that your rights may vary depending on your location, and we may not always be required to comply with your request.
DATA SECURITY AND RETENTION
We have implemented appropriate technical and organizational measures to protect your personal data. We will retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
DATA DELETION
Your personal data will be retained for as long as necessary to provide the requested services and to comply with legal obligations. For instance, video surveillance footage will be kept only for the duration required by local law.
CONTACT US
If you have any questions regarding this Privacy Policy or would like to exercise any of your rights, please contact our Data Protection Officer at Support@ftcevents.co.uk
